Declined Human Interaction
Customer behaviors and preferred interactions have changed significantly, and while they will continue to shift, the upward trend in the use of digital services is here to stay.
Retention of customers
With the levels of remote working skyrocketing and most likely to remain higher, Merchants can enhance customer experience through digitalization thus ensuring higher retention of their customers.
Businesses shutting shop
Many restaurants across have shuttered, leaving suppliers without their wholesale clientele. To make up for lost revenue and to keep businesses afloat, suppliers need to pivot to the home delivery market, to a new population - Home Chefs.
Digital Payments gaining popularity
With an evident shift away from paper checks and invoices aligned with WHO’s recommendation of contactless payments, a digital and agile supply chain can help merchants quickly respond to this swiftly changing shopping landscape.